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To get the most out of the data it is important to analyze it in a constant and timely manner and formulate solutions to implement. The approach should be the one in the test formula . Each intervention should be subject to constant analysis and verification to allow continuous modifications and improvements. In traditional marketing but also in the era of digital transformation, listening to the customer is the key to developing any successful intervention. Do you want to delve deeper into these topics? Here are some articles for you The evolution of Customer Experience in.

The cross-channel approach as the new customer experience Customer experience and post COVID- what changes in the "new normal" Return to index Digital transformation on the company side Digital transformation, as mentioned so far, must always be designed with the aim of improving seo expater bangladesh ltd the customer experience and increasing the customer lifecycle. It is not enough to acquire a new customer but it is important to maintain them over time loyal customers are times more likely to repeat the purchase and times more likely to recommend the brand to friends and relatives. But the needs and constraints of a company cannot be forgotten anyway. A valuable customer experience should be sustainable for the company and bring profits.



Knowing how to align the construction of the customer experience with the introduction of innovative digital tools is the first step towards looking to the future. The data confirms it digital transformation and attention to customer experience together can generate a to increase in customer satisfaction with a to growth in profits McKinsey . For these reasons, to evaluate the ROI of these interventions it is necessary to start again from the customer experience and the improvements expected in this direction. Digital transformation requires major investments in terms of time, implementation and learning, money and resources involved.
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